Shipping & Delivery

1. Delivery costs

• Printed books, anywhere in South Africa: flat rate of R65 per order, however many books you buy.
• Orders of R750 or more: free delivery.
• eBooks and digital downloads: always free — there is nothing to post.

The delivery charge is shown in your basket before you pay. There are no handling fees, and no charge is ever added after checkout.

2. How long it takes

Item	Dispatch	Delivery
eBook / digital resource	Immediate	Within minutes, by email
Printed book — main centres	2–3 business days	2–4 business days after dispatch
Printed book — outlying areas	2–3 business days	3–7 business days after dispatch

So a printed book typically reaches a main centre within about a week of ordering. We will tell you as soon as your order is on its way.

3. Where we deliver

We deliver printed books throughout South Africa. eBooks and digital resources are available worldwide, with no delivery restriction.

For delivery outside South Africa, or for bulk orders to churches, schools or bookshops, email and we will quote you.

4. Delivery addresses

We deliver to street addresses and workplaces. Please give a full address including suburb and postal code, and a phone number the courier can reach. We cannot take responsibility for delays or losses caused by an incomplete or incorrect address, though we will always do our best to help recover an order.

5. Tracking your order

Once your order is dispatched we email you to confirm, along with tracking details where the courier provides them. If you have not heard from us within three business days of ordering, please check your spam folder and then contact us.

6. Delays

Occasionally deliveries are delayed by courier backlogs, load-shedding, weather or public holidays. If your order is running late we will keep you informed. If it has not arrived within 14 business days of dispatch, we will trace it and either resend or refund you in full — see our Refunds, Returns & Exchanges Policy.

7. Damaged in transit

Books are packed to travel safely, but if yours arrives damaged, photograph it and email within 14 days. We will replace it at our cost. You will not be asked to pay return postage.

8. Digital delivery

eBooks and companion resources are delivered by email and through your reader-extras link immediately after purchase. If a download fails or a link expires, contact us and we will send it again — there is no time limit on this.

9. Contact

Anything about a delivery: · or our contact page. We reply within two business days.